Prescription Bliss

Last updated Feb 27th, 2024.

Agreement: Please read these Terms of Service (“Terms”) carefully. These Terms state the conditions governing the eligibility for, access to, and use of the prescription assistance advocacy program (“Program”) and the other related services (collectively, the “Services”) offered by Prescription Bliss, LLC, an Ohio limited liability company (“Prescription Bliss”, “Company”, “we”, “us” or “our”). By applying for or enrolling in, or using, the Program or by accessing or using the Services via our mobile application (“Application”) or the associated online website (“Site”), collectively referred to as “The Site”, you agree to be bound by these Terms. These Terms affect your legal rights and obligations, so if you do not agree to these Terms, do not apply for, enroll in, or use the Services. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND PRECRIPTION BLISS.

General Services: Prescription Bliss is a full-service medication assistance organization that is committed to helping individuals obtain the medications they need at an affordable price. We work as a conduit between various programs and pharmaceutical companies that provide prescription medications at little or no cost to eligible individuals with a valid prescription. Pharmaceutical companies’ prescription assistance programs (“PAP” or “PAPs”) establish participation requirements and make their own determinations as to whether an applicant is eligible to participate in its PAP. You may not qualify for a PAP because of your age, income level, insurance coverage, not having a valid prescription, or otherwise. Our Services include an initial Rx assessment to identify a program for which you may be eligible and submitting required documentation; and if you are determined to be eligible for a PAP, assisting and completing necessary documentation to facilitate ongoing refills and or required documentation to facilitate medication updates requested by your healthcare physician. You shall provide us with complete and accurate information. If your application to enroll in our Program is approved, and you choose to move forward with our Program, you grant us a limited power of attorney to act on your behalf to enroll you in a PAP, including by signing PAP applications on your behalf. Through a separate, standalone release of information form, we will request your authorization to have your physicians and other treating providers release medical and protected health information to us so we can provide the Services. If we are notified that a pharmaceutical company PAP has approved your application for a medication, we will notify you by telephone. A pharmaceutical company or manufacturer that offers a PAP may change the terms and conditions of such PAP from time to time in its sole discretion.

So that we can perform the Services, we may ask you to provide your name, a method by which to contact you (such as a telephone number or email address), your location, certain protected health information (“PHI”), non-public personal information, credit card information, and other information (collectively, “Personal Information”). If you disclose your email address to us, you do so voluntarily. If you disclose your cell telephone number to us, you do so voluntarily. You recognize that by providing your email address and cell telephone number, and agreeing to these Terms, you are authorizing us to send advertising or telemarketing or billing and collections emails to that email address, and to send advertising or telemarketing or billing and collections voice calls and text messages to that cell phone number, using an automated dialer system, or an artificial or pre-recorded voice. You understand this will occur regardless of your status on any State or Federal Do Not Call list. Messaging and data rates may apply from your mobile carrier. You recognize that although we will be unable to enroll you in the Program unless you provide some reliable form of contact information that will allow us to contact you, you are not required (directly or indirectly) to provide your email address or cell telephone number or to agree to receive advertising or telemarketing or billing and collections contacts through your email or cell telephone as a condition of purchasing the Services. You understand that you may stop receiving email alerts by replying to an email message from us, or by accessing a web-based mechanism, such as an “unsubscribe” page, that we may provide (as further detailed in each email message from us).

Your initials and signature below indicate that you are voluntarily applying to enroll as a member of Prescription Bliss. My membership is non-transferable. My enrollment in the Program is effective on the completion of all appropriate paperwork and receipt of payment of the onboarding fee. I have reviewed and agree to abide by these Terms, and I have had the opportunity to ask questions and receive answers regarding its content. I am applying to enroll in the Program with the understanding that Prescription Bliss is not a pharmacy, nor does Prescription Bliss ship, prescribe, purchase, sell, handle, or dispense prescription medication of any kind. The medication(s) are procured and shipped directly from the participating pharmaceutical manufacturers or pharmacies. I understand I am not paying Prescription Bliss for the medication(s) rendered through Prescription Bliss services, but rather paying for a service that assists me in obtaining my medications and managing my supply of medications through the Program. I understand that my first shipment of medications may ship in as little as 3-4 weeks. This is contingent on the amount of time it takes to get the required information Prescription Bliss requests from me and/or my treating physician or other healthcare providers. Certain features of the Site and Application may not be available to you if you do not keep Prescription Bliss updated with current and accurate information about your medications, prescriptions, and other relevant data. If you wish to use certain additional Services we offer via the Application or the Site, you are required to provide us with your name, email address, date of birth, and zip code, and all other requested information on the enrollment application, to apply and enroll in the Program. Information that we collect during your application process will be used as set forth in the Prescription Bliss Privacy Policy, which is incorporated into these Terms by reference. You must be at least 18 years of age to apply and enroll in the Program, however, a parent or legal guardian of a minor may seek to enroll the minor in the Program, subject to the sole discretion of Prescription Bliss.

Your Account: Prescription Bliss prohibits the creation of, and you agree that you will not create, a Prescription Bliss account (“Account”) for anyone other than yourself, unless you have the legal right to do so, subject to the sole discretion of Prescription Bliss. You also represent that all information you provide to Prescription Bliss upon application and enrollment and at all other times will be true, accurate, current, and complete and you agree to update your information as necessary to maintain its truth and accuracy.

Use of Your Account: You may not sell, transfer, license, or assign your Account, username, or any Account rights to anyone. You are responsible for any activity that occurs through your Account. You are solely responsible for all transactions and activities undertaken by anyone utilizing your Account, whether authorized or unauthorized. This includes any and all purchases, authorized or unauthorized, made from pharmacies. You must immediately notify Prescription Bliss of any suspected unauthorized transactions associated with your Account or any other breach of security. You are responsible for keeping your Account password secret and secure. BY ACCESSING OR USING THE SITE, THE APPLICATION, THE PROGRAM, OR THE SERVICES YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICES.

Restrictions on Use: In addition to the other restrictions outlined in the Prohibited Activities section of our website you agree that you will not use the Services in a way that is, in the sole discretion of Prescription Bliss, harmful to others in any way or violates any applicable law, regulation, obligation, or other similar restrictions imposed by a government. You also agree not to violate any community requirements posted by Prescription Bliss from time to time.

DISCOUNT ONLY – NOT INSURANCE. The Program and Services are NOT a health insurance policy and are not intended as a substitute for health insurance. The Program assists you in obtaining your prescription drugs and/or pharmaceutical products that you purchase through participating pharmacies. Typically, the prescription drugs and/or pharmaceutical products you obtain through the Program are at no cost to you (other than the monthly service fee for the Prescription Bliss Services). Prescription Bliss does not make payments to any pharmacy or health care provider. Discounts are available exclusively through participating pharmacies and or PAP programs.

Billing Fees: I understand Prescription Bliss is a fee-based service that works on my behalf to request enrollment in available programs offered through various programs and or pharmaceutical companies or manufacturers and manages my enrollment through the term of the enrollment. Once enrolled, I understand that there is a monthly service fee of $49 for one medication or $90 capped at (2) two or more medications for the Prescription Bliss Services payable to Prescription Bliss and such fee will be debited on the date the medication has been processed by the pharmaceutical company or manufacturer every month thereafter on the same date. I understand that other than the one-time onboarding fee and as otherwise set forth herein, there are no other costs, fees, or charges for Prescription Bliss services or the medication. Prescription Bliss will not bill insurance carriers for any services. Also, I will not seek reimbursement from any insurance carrier for the services rendered by Prescription Bliss. If I do seek reimbursement from any insurance carrier for any services, I may be putting myself and/or Prescription Bliss in violation of legal standards and may be held responsible for any damages that occur as a result such as fines and legal fees. Once a medication has been confirmed and processed by the participating pharmaceutical company or manufacturer program, I agree to pay my service fee to Prescription Bliss on or before the due date. The monthly service fee payment will cover the prior month. If I am unable to pay my service fee on time, I will notify Prescription Bliss and attempt to find a resolution. I understand that late payments may result in a late fee of up to 1.5% per month (or the maximum interest rate allowed by law) of the outstanding balance and that Services may be terminated. I understand I will be held responsible for any fees should Prescription Bliss receive a returned electronic payment transfer (or similar charge) from my financial institution. At this time, I recognize I cannot use Health Savings, Health Reimbursement or Flexible Spending Accounts for Prescription Bliss services due to current IRS rules. I understand if I do not receive any medications because I was ineligible for the patient assistance program and have a letter of denial, Prescription Bliss will gladly refund the paid monthly service fee less the initial onboarding fee. I understand Prescription Bliss does require a copy of the denial letter sent from the corresponding program outlining why I was ineligible to receive any monthly service refunds. I understand if the program determines I was ineligible, Prescription Bliss will, upon my request, submit an appeal to the program on my behalf at no extra cost.

Termination Policy: I understand I may terminate my Prescription Bliss services at any time and for any reason, providing a signed written letter of cancellation. I acknowledge I must request a cancellation form by calling (877) 792-5477 or emailing us at contact@prescriptionbliss.com. Until written notice is received by Prescription Bliss, service fees will continue to be my obligation. Once Prescription Bliss has received the written letter of cancellation, I understand I am financially responsible for any outstanding balances which includes one final bill for services rendered. I understand if I request to cancel Prescription Bliss services within the first (4) four months after the initial approval by the pharmaceutical company or manufacturer, I will be held financially responsible for the service fees equivalent to (4) four months. I understand Prescription Bliss reserves the right to rescind, revoke, or amend its Services at any time. Prescription Bliss will not terminate our agreement with you on the basis of a status protected by law. You can deactivate your Account within the settings of the Site or the Application (if applicable) or by contacting us using the contact information listed herein. We may suspend or terminate your access to your Account, the Program, or any Services if we believe you have materially breached these Terms or your use of the Services otherwise presents any legal or other risk to Prescription Bliss or any third party. If we terminate your access to the Services or if you request the deactivation of your Account, your data will no longer be accessible to you through your Account. Upon termination, all licenses and other rights granted to you in these Terms will immediately cease.

The Program and Services are administered by Prescription Bliss, LLC, 111 W. Columbus Ave. Bellefontaine, OH 43311, (877) 792-5477, www.prescriptionbliss.com. You may cancel your account or file a complaint regarding the Program or the Services at any time by contacting Customer Care at contact@prescriptionbliss.com.

Feedback and Addressing Concerns: I agree to first bring a written account of any complaints regarding Prescription Bliss to the attention of Prescription Bliss management staff. If the issue is not resolved, such dispute will be resolved by binding arbitration as described below. Further, you agree that submission of feedback, suggestions, ideas, or other information or materials regarding Prescription Bliss, the Program, the Site, the Application, or any other component of the Services that you provide, whether by email or otherwise (“Feedback“) is at your own risk and that Prescription Bliss has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to Prescription Bliss a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sub-licensable right and license to use, reproduce, perform, display, distribute, adapt, modify, reformat, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sub-license the foregoing rights, in connection with the operation and maintenance of the Program, the Site, the Application, or the Services.

Modifications to these Terms: We may, at our sole discretion, revise these Terms from time to time. The most current version of these Terms will be made available to you on the Site and will be linked to from within the Application (if applicable). We encourage you to periodically review these Terms. If we make material changes to these Terms, we will notify you on the Site or within the Application or both by posting a conspicuous notice on the Site and the Application or by otherwise sending you a notification prior to the effective date of the changes. By continuing to access or use the Site, the Application, the Program, or the Services after those changes become effective, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you may terminate your Account as set forth herein.

NO MEDICAL ADVICE: Prescription Bliss does not provide medical advice or care. Neither the Site, the Application, nor the Services should be as a substitute for medical advice for medical problems or conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified healthcare professional immediately. If you are in the United States and are experiencing a medical emergency, please call 911 or call for emergency medical help on the nearest telephone. Pharmaceutical companies generally deliver medications to approved applicants or their physicians in approximately four to six weeks. We do not manufacture, supply, warehouse, prescribe, purchase, sell, fulfill, handle, dispense, ship, or deliver medication. We are not an insurer, HMO, hospital, clinic, physician service, and we do not provide medical advice. CONSULT YOUR PHYSICIAN ABOUT THE PRUDENCE OF STOPPING OR DELAYING TAKING YOUR PRESCRIBED MEDICATIONS WHILE WAITING ON PROCESSING YOUR PAP APPLICATION OR RECEIPT OF APPROVED MEDICATIONS.

ARBITRATION NOTICE: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH ON OUR WEBSITE AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND THE ARBITRATION AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.